Inventory

The Inventory page has tabs:

Phone Numbers: Used to manage the hotels DIDs.
SMS Numbers: Used to manage numbers with SMS texting enabled.
Phone Hardware: Where all phones and gateways used at the hotel can be edited or new hardware added.
Emergency Endpoints: Emergency addresses are linked to DIDs on this page.
Emergency Addresses: e911 addresses are added and verified here.
Emergency Numbers (Legacy): A hold over from previous version of the system, will not be used on any hotel installations.

Phone Numbers

Phone numbers can only be added to a domain at the reseller level. If numbers are missing from this page return to the reseller level (using the View All Domains button at the top left) and then add & assign numbers to this domain.

To make a DID available to be assigned to a guest a note of “room did block” must be added to the notes field.

Edit

SMS Numbers

These numbers have had texting options enabled and will allow text messages to be sent to and from them. Enabling SMS on any number is at additional cost and is something that must be ordered from the sales department.

If enabled an SMS number can be assigned to a User or Queue.

If assigned to a user messages sent will appear in the web or mobile app for the user, if they are not logged it they will be emailed to the user.

For a Queue SMS will need to be enabled in the Queue setup options and the types of initiation and termination messages setup.

Add / Edit SMS Number

Phone Hardware

This page lists and allows the addition or edit of all hardware in use in this domain. Hardware is SIP phones (normally admin but could be guest room SIP phones) or analog to SIP gateways.

An admin phones speed dials can also be setup and changed in this page

There are several buttons along the top, they are:

Blacklist: This allows an IP to be entered to see if its has been added to a black list. Connectware will automatically block any IP that makes to many requests for configuration files that don’t exist or using incorrect username / passwords. If your IP does appear on the blacklist no phones will be able to download their configuration and register. Contact support for assistance.
Import: Allows the import of phone hardware using a CSV list. The template for this file can be downloaded from an option after clicking on Import.
Export: Exports a simple CSV file of all phone hardware and assigned lines.

All phone hardware must be auto provisioned. There is not an option to manually configure a phone using a username / password.

Most vendors will provide a list of equipment MAC addresses when shipped. With this a list of devices can be imported into Connectware saving time when the equipment arrives.

Add Phone or Gateway

Connect Builder

Connect Builder is a visual tool that allows configuration of the phones keys. The tool is available for most (but not all) supported phone hardware.

To use click on the blue gear icon. From there click on a phones button on the wire image and edit the button using the menu option on the right side.

The save as new template option will allow a phones configuration to be saved as a template and then applied to many phones at once. Useful for large deployments.

Some phones consider a lower display a “sidecar” and thus the “Add Sidecar” option will be needed.

When saving changes to a phone use the save and re-sync option. Not all phones support a cloud re-sync, in such cases reboot the phone to apply changes.