Connectware Edit Domain
- Aaron Bailey
Editing a domain allows many of the domain's default settings to be changed. It is also required to set the default emergency address and emergency call notification location.
Always set the default emergency address and emergency call notification location.
Basic
A human readable name for the hotel or business. Normally added as Hotel Name, City, State (i.e. Hotel Pine Ridge, Boulder, CO).
Always set to connectware@netlinkvoice.com.
Sets if all calls are automatically recorded. Normally set to No because per user call recording can be enabled in the Users page.
Set the domain to a residential domain type. Never used in a business setting.
Sets if the domain is active or locked. Do not change this setting without the guidance of Phonesuite support.
Allows sign on using an Office 365 or Google account. Not enabled in a hotel environment.
Enables or disables the survey feature for Hospitality domains. If enabled guests will receive a call 10 minutes after check in asking them a series of questions about the quality of their experience so far. Results are displayed on the Hospitality Console and office managers can change the questions using the Hospitality Console.
Defaults
Sets the default user (not guest) calling permissions when adding new users.
Sets the default timezone when adding new users. Should be the same as the hotels physical location.
Set to the area code used for the hotel's DID numbers.
The name sent when calls are placed from the hotel, including calls to emergency services. Should be a short hotel name.
The main e911 number assigned to the hotel or business. If no numbers appear in this drop down complete the emergency address and endpoint setup in the Inventory page.
If set to yes then the MOH files will be played in a random order.
Sets voicemail to enabled or disabled by default when adding a user.
Sets if voicemails are automatically transcribed and added to the notification email sent to users. This can be disabled if sensitive or personal information is routinely left in voicemails.
Sets the default voicemail messages for users voicemail box. Can be set to include a company name or other brand requirements.
The default TTS voice that will be used for messages created in the Hospitality Console. Note that in the Hospitality Console users are not normally given a voice option.
Sets what server a users phones will be assigned. Best practice is to set this to the location nearest the hotel or business.
ATL = Atlanta Georgia
JNX = Jackson Mississippi
LAS = Las Vegas Nevada
Limitations
It is not normally required, or recommended, to set limitations on any system feature or active call. Leave all setting set to “Unlimited”.
Recording
Here the default recording file size for call recordings can be overridden. This is normally not needed.
Sets the max size in GB for a call recording.
Sets the number of days that a call recording will be stored.
Emergency
Always set the domains default emergency address and at least one user, ring group, or queue to notify when an emergency call is placed.
These settings allow the default emergency address to be set along with the primary caller ID number and the location where emergency call notifications are sent.
Sets the main e911 address used for emergency calling. If no option is available here set up an emergency address and endpoint in the Inventory page.
Sets the main address for the hotel or business that will be sent to emergency services if an emergency call is placed. If no option is available here set up an emergency address and endpoint in the Inventory page.
Set at least one user, ring group, or queue to be notified when an emergency call is placed.
An optional alert sent via email to the email address listed.
Device Settings
These settings are grouped by brand of phone or gateway. This can be used to, for example, set a VLAN ID for all Grandstream devices deployed in this hotel or business. The available settings differ per brand and will not be detailed here. For more information about these settings consult the devices user manual.
An advanced button at the bottom allows custom values to be set for devices. This requires a high level knowledge of the device, its supported parameters and values. Please see the devices documentation for more information.
Do not change or remove any of the default settings, doing so might cause devices to stop working or be unable to provision.