Connectware Hospitality Console
- Aaron Bailey
The Hospitality Console is the primary way the hotel staff will interface with the Connectware system. It's designed to be easy to use and learn and includes built in help available from the help link.
The Hospitality Console has the following sections:
Dashboard: The dashboard displays a high level overview of the hotel with recent call and system activity.
Rooms: The Rooms page displays all guest rooms and guests. It also allows new guests to be checked in and wakeup calls to be setup.
Guest Broadcast: Allows messages to be sent to guests as an active call or as a voicemail. Used to notify all guests about events, hotel wide maintenance issues, or emergencies.
Wakeup Calls: This page allows the viewing and printing of wakeup calls.
Phone: This page displays the calling history of guests.
Groups: This page allows new groups or affiliations to be added along with several options for existing groups.
Guest Call History: A history of guest calling is displayed on this page.
Guest History: This page contains a history of checked out guests.
Logs: This page displays system logs of all events carried out within the interface.
Survey: This optional feature enabled via the domain edit screen will survey guests shortly after check in. Survey results are displayed here and survey questions can be added or changed.
Help: Provides system help and overview.
There are a few buttons that display on every screen, they are:
Button | Function |
|---|---|
 | Opens a chat window where you can chat with other staff members. |
 | Displays the call parking extensions and what calls are currently parked there. |
 | Opens a dial pad where calls can be made and received. Note, this requires a headset or speakers and a microphone attached to the computer. |
 | Offers the option to log out or to view account info. The personal access token feature coming soon. |
 | Allows the time frames to be changed. Note, not all locations will have time frames available. |
 | Displays general system info including missed wakeup calls and groups (if any). |
 | Displays all SMS or chat messages. |
 | Shows all parking spots and calls placed in them (if any). |
 | Shows a list of all other admin users and their extensions in a contact list. |
Displays today’s wakeup call activity and the occupancy rate.
A graph showing wakeup call activity and call volume to the operator extension.
Provides a quick overview of the user activity in the Hospitality Console.
A graph showing the statuses of guest rooms.
An overview of guest rooms showing the name of the check in guest, room status, and scheduled wakeup calls.
Button | Function |
|---|---|
 | Checks the current guest out. Note, if using a Property Management System (PMS) it's recommended to check the guest out via the PMS. |
 | Checks in a vacant room. Note, if using a PMS it's recommended to check the guest out via the PMS. |
 | Changes the room status. Note, if using a PMS it's recommended to check the guest out via the PMS. |
 | Moves the guest into another room while retaining their wakeup calls and other settings. Note, if using a PMS system it's recommended to check the guest out via the PMS. |
 | Set a wakeup call. Calls can be scheduled for a future date and a quick set allows the easy setup for common wakeup call times. |
 | Drops in a pre-recorded message into the guest's voicemail box. Note: this option will not appear if no drop in messages have been setup. |
 | Set do not disturb (DND) for the guest. |
 | Displays details for this guest include group affiliation and VIP status. |
The guest info page allows the viewing and editing of group affiliation, VIP status, voicemail, calling permissions, phone numbers, and additional guests. Call and wakeup call history are also available along with a list of voicemails.
Allows the creation of text-to-speech messages that will be delivered to guests via an active phone call or be placed into their voicemail.
Broadcasts are attempted as soon as they are submitted, there is not an option to schedule them for a later time.
When creating a call broadcast the options are:
Concern: A name for the call event.
Type: Active call or a voicemail.
Call Limit: How many guests will receive the call at the same time. A call broadcast will try all checked in guests.
Retry timer: how soon to retry if the guest did not answer.
Retries: how many retries after the first attempt should be performed for guests who did not receive the call.
Message: The text of the message that will be played to the guests.
Always play the message before clicking submit to ensure correct pronunciation and timing.
This page displays a log of all the wakeup call activity.
This page displays call history.
Allows the creation of groups and assignment of guests to groups.
This feature is sometimes called affiliation or group codes. This info is normally provided by the PMS system.
Wakeup calls and drop in messages can be sent to all guests in a group using the buttons to the left (see below). In addition, viewing group details allows one to see what guests are assigned to the group, wakeup calls scheduled, and messages.
Displays guest calling history.
Displays the history of guests check in / out.
Here an audit log of all employee activity can be viewed.
The survey Dashboard displays results of the recent guest surveys.
If the logged in users scope is “Office Manager” then they also have the option to edit the survey questions.
Actions include a restore defaults and a roll back to a previous active version.
The settings button allows for the intro and outro message to be set along with editing the wording of questions and the question titles.
Note: all questions are on a scale of 1 - 5, this can’t be changed at this time.
There is also the option to adjust the times in which the survey will call a guest. By default the survey will not ring a guest before 8am and not after 8pm.
