Connectware Call History
- Aaron Bailey
The Call History tab is simply a list of all calls made to, from, or within the domain. This page is normally used for troubleshooting call problems and has several tools available for use.
QOS Score
Each call is assigned a QOS score based on objective call quality statistics. If a user complains about poor call quality, but the QOS according to ConnectWare is high, the issue is likely with the physical phone or a local network issue.
Hover over the score to see how the score was generated.
Block Number
Click this button to block calls from this number.
SIP Flow
Each call has a SIP flow that will display the technical SIP setup and tear-down of each call, including what side ended the call. This is useful for higher level troubleshooting of SIP issues.
Click the Share button to create a link for the call. This is very helpful should you need support to look at a call. Sending a link to the call will ensure a fast response to your support ticket.
Cradle to Grave
This section provides an easy-to-understand call flow including who started the call, how long hold times were, if the call was forwarded or transferred, and who ended the call.
Add Notes
Adding notes to a call can be very helpful when looking at several calls or when opening a support ticket. Please use notes to denote what calls had issues, what the issues were, and what (if any) call did not experience the problem. Notes can be added using the notes button (next to cradle to grave).
