ConnectWare Training Resources Page
This page contains resources, links, and the exercises for the ConnectWare training.
Resources
Links
ConnectWare Login: https://connectware.phonesuite.com
Hospitality Console: ConnectWare Hospitality
Wiki: …your already here, feel free to look around.
Training Exercises
Add an Emergency Address:
Address Name: [Hotel name]
Caller Name: [Hotel name]
Address: 2150 W 6th Ave, Suite D
Country Code: United States
State: Colorado
City: Broomfield
ZIP Code: 80020
Click Add User and add the following:
First and Last Name: Emma Frost
Extension: 600
Email: [your email address]
Password: [none]
Voicemail PIN: 1234
Edit the user and preform the following:
Set Emergency address as the hotels main address, then click “Add location description” set the name as “GM” and location as “Office 250, 2nd floor”.
Click Save.
Edit the phone and manually add a MAC address (make one up), set the Model as Grandstream GRP2616.
Click Save.
From the Advanced tab click Send Welcome Email.
You should receive a welcome email but do not need to complete setup.
Go to the rooms tab and click Add Room.
Set the Emergency Address and Caller ID.
Add rooms 101-120.
Go to the Common Area tab and click Add Common Area.
Create a lobby common area with extension 130 and the correct emergency address.
Edit the domain and set the GM as the emergency notification phone call user.
Enter an email address in the Notify Via Email box (real or fake).
Set the Emergency Address.
Add a new Auto attendant with the below information:
Name: Main
Extension: 500
Time Frame: default
Click on the box to add a new sound recording. Using text-to-speech add the greeting “Thank you for calling, press 1 for sales, press 2 to leave a voicemail”.
Click on the number 1, then click User and set 600 as the user to dial then click save.
Next click on two and select Voicemail, again enter extension 600.
Delete the Operator Queue first.
Click on Add Ring Group.
Set:
Name: Operator
Extension: 0
Simultaneous ring: 600
When unanswered: Voicemail - 600
Create a time frame for every day of the week from 10pm to 5am. Name it “Night Times”.
Pro tip: Add the second range before adjusting the first.
Pro tip: The arrow keys on your keyboard can be used for fine adjustments of the ranges.
Edit the DID and set it as the DID for User Emma Frost (600).
From the Inventory, Phone Hardware page click Add Gateway.
Select Phonesuite PSG1024 from the Dropdown.
Make up a MAC address.
Click Autofill then Room Walk.
Set all ports to Room Walk mode and click Submit.
Set the following settings:
Remove US Canada Puerto Rico and USVI from available guest permissions
Set Dirty/Vacant as the default check out permission and Dirty/Occupied as the default check in permission
Add *35 as a mapping to the operator ring group
Remove the permission to check out rooms from the hotel staff using the Hospitality Console
Setup *55 as the extension for guests to setup wakeup calls