Highlights

• Enhanced the Jazzware API in Connectware PMS Logs Logic:
  The PMS Logs provide a comprehensive view of user activity, capturing seamless data synchronization from Jazzware to Connectware.

Features

• Jazzware API in Connectware PMS Logs Display:
  The PMS Logs capture user activity and system events from Jazzware, process the data for accuracy and consistency, and synchronize it with Connectware in real-time. Each transaction is displayed in a structured table format, providing a clear and detailed view of activity logs, including timestamps ensuring seamless integration and comprehensive audit trails.

Open

Figure 1 - PMS Logs

Affected Features

• Connectware PMS Logs: Display of events and data filter

Improvements

• The PMS Logs have been enhanced to provide more accurate data synchronization between Jazzware and Connectware.

Highlights

• Setting up Guest Ring Timeout Logic:
  This new feature enhances the user experiences in setting up or configure the guest features by adding the ring timeout for all guest with the default value of 25

Features

• Guest Ring Timeout Settings:

  • When creating a new domain the default value for Guest Ring Timeout is 25

Open

Figure 1 - Guest Ring Timeout with default value

Affected Features

• Connectware Guest Ring Timeout: Dropdown options range 5 seconds to 1200 seconds

Improvements

• Users are able to set the Guest Ring Timeout for all guests

Highlights

• Communication Enhancement Logic:
  Users are now able to easily communicate with other users in the Phonesuite

Features

• Contact Settings:

  • When clicking the Phonebook Icon it will display the contact list

  • When Hovering the names of the users it will display the Call Icon and the Message Icon

Open

Figure 1 - Contact

• Communication Setting

  • When clicking the Call Icon, it will automatically call the selected user

  • When clicking the Message Icon, it will popup a message box to communicate by chatting or Messaging the user

Open

Figure 2 - Direct Call using web Phone

Open

Figure 3 - Chat Box

Affected Features

• Phonesuite Contact List: Toggled right-side panel displaying the Contact List

Improvements

• Added new section for Contact List Panel

Highlights

• Added Voicemails to Voice Messages List:
  The Voice Messages section now displays both drop-in messages and voicemails, providing a more comprehensive view of all received messages.

Features

• Expanded Voice Messages Display:

  • New Tab page ”Voicemail”: Identifies whether a message is a Voicemail or a Drop-In.

  • Caller Information Display: Shows details of the message sender (e.g., "Message left by xxx-xxx-xxxx").

  • Playback Restriction: Users can view message details but cannot play the message.

Open

Figure 1 - Voice Messages

Affected Features

• Voice Messages Display: Now includes both voicemails and drop-ins.

• Message Logging: Ensures all received voice messages are categorized properly.

Improvements

• Enhances visibility of all message types in one centralized list.

• Provides caller context for voicemails and drop-ins.

• Prevents unintended message playback for compliance and security.

Highlights

• Introduction of Web-Based Softphone in Hospitality Console:
  A new web-based softphone has been added to the Hospitality Console, allowing users to make and receive calls directly through the browser, improving accessibility and ease of use without needing dedicated hardware.

Features

• Web-Based Softphone Integration:

  • A softphone interface is now available directly within the Hospitality Console.

  • Users can make and receive calls using a browser-based softphone, eliminating the need for physical phones.

  • The softphone includes standard features such as dialing, call answering, hold, and transfer

Open

Figure 1 - Softphone

• Improved Accessibility:

  • The web-based softphone can be accessed through any supported browser, providing more flexibility for staff.

  • Allows users to make calls directly from the console without additional software installations or devices.

• User Interface:

  • The softphone interface is intuitive and user-friendly, allowing for easy navigation between calls and other console features.

Affected Features

• Hospitality Console: Integrates the web-based softphone functionality, enabling call management directly within the console.

• Call Management Features: Includes support for essential phone functionalities such as call transfer, mute, and hold.

Improvements

• Enhances accessibility by allowing calls to be managed directly within the console, without needing dedicated hardware.

• Improves user convenience with an easy-to-use, browser-based softphone.

• Streamlines operations by integrating phone functionality directly into the hospitality console interface, making communication more efficient for staff.

Highlights

• Introduction of Queue Status in Hospitality Console:
  The Queue Status feature has been integrated into the Hospitality Console, allowing staff to view real-time information on queue activity. This release also lays the groundwork for future webphone capabilities.

Features

• Queue Status View in Hospitality Console:

  • A new section for Queue Status has been added to the right-side panel of the Hospitality Console.

  • The Queue Status view displays real-time information about active queues, including the number of calls in the queue, waiting time, and agent availability.

Open

Figure 1 - Call Queue Status

• Right-Side Panel Enhancements:

  • The right-side panel now includes multiple views such as:

    • General Info

    • Phone and Call Center

    • Park Calls

  • This allows users to easily toggle between essential information for better management of guest services and communications.

Open

Figure 2 - Right-Side Panel

• Webphone Capabilities (Future Integration):

  • The addition of the Queue Status view sets the stage for the upcoming webphone integration.

  • Staff will eventually be able to make and manage calls directly from the console, along with full queue management.

Affected Features

• Right-Side Panel: Now includes a Queue Status view alongside other features like General Info, Phone, and Call Center.

• Call Center Management: The addition of Queue Status improves the ability to manage queues directly from the console.

Improvements

• Improves operational visibility by providing real-time queue status updates within the console.

• Increases efficiency in managing phone-related tasks by integrating Queue Status directly into the Hospitality Console.

• Prepares for future webphone capabilities, ensuring seamless integration of call management and queue handling in one interface.

Highlights

• Opera API Improvements Logic:
  The Connectware system is integrated with the Opera PMS for seamless transaction processing and data management.

Feature Improvements

• Transactions enhancement and Updates:

  • The Connectware system sends and receives salutation data when a guest checks in or updates their information.

  • The Connectware system removes the leading zero from room numbers.

  • Additional transaction codes for configuring Opera PMS in Connectware.

  • Updates currency based on the available options in Opera PMS.

  • Creates wake-up calls from Phonesuite, which are then visible in Opera PMS.

  • The status of wake-up calls (Completed, No Answer, or Cancelled) will be reflected in Opera PMS.

  • Update logs include incoming events from Opera to the Connectware app and outgoing events from the CWHP app to Opera.

Open

Figure 1 - Guest Information

Open

Figure 2 - Wake up call

Open

Figure 3 - PMS Setup

Affected Features

• Phonesuite Guest Information: Updates guest information by sending and receiving data from Opera PMS.

• Phonesuite Wake Up Call: Create Wake up Call and its Status

• Connectware PMS Setup: Transaction Code Field

• Connectware PMS Log: Display the incoming and out going Transactions

Improvements

• Improves the efficiency of synchronization between Connectware and Opera PMS.

Highlights

• Standardized Permission Mapping Indexing:
  Previously, the content of the permission mapping table was dynamically assigned based on the number of permissions. Now, the system uses a fixed index range of 0-9, aligning with common PMS interface standards.

Feature Improvements

• Fixed Indexing for Permission Mapping:

  • The permission mapping table now consistently follows an index range of 0-9 instead of dynamically adjusting based on the number of permissions.

  • Ensures better compatibility with PMS interfaces that expect predefined index values.

Open

Figure 1 - Indexing for Permission Mapping

Affected Features

• Permission Mapping Table: Now follows a structured 0-9 indexing format.

• PMS Interface Compatibility: Ensures seamless integration with PMS systems that expect fixed permission indices.

Improvements

• Enhances system stability by preventing unexpected index shifts in permission mapping.

• Improves PMS integration by using a standardized index format for permission mapping.

Highlights

• Added API Setup and Status Visibility on PMS Setup Page:
  Users can now view the configured API interface and its current status directly on the PMS setup page, similar to how serial box connections are displayed.

Feature Improvements

• API Interface Display on PMS Setup Page:

  • The PMS setup page now lists the configured API interface (e.g., Jazzware, Opera, etc.).

  • Displays the API status (e.g., Online/Offline) when available.

Open

Figure 1 - API Interface Display on PMS Setup Page

Affected Features

• PMS Setup Page: Now displays API interface name and status.

• API Configuration Visibility: Users can confirm the active PMS API at a glance.

Improvements

• Enhances system transparency by providing real-time API status.

• Reduces troubleshooting time by allowing users to quickly verify API connectivity.

Highlights

• Updated API Parameters for Guest Voicemail Provisioning:
  Due to changes in v44.2, the system now correctly applies updated API parameters when enabling/disabling guest voicemail during guest creation and voicemail status changes.

Feature Improvements

• Correct API Parameter Handling for Guest Voicemail:

  • When guest voicemail is enabled, the following API parameters are set:

    • vmail_provisioned = yes

    • vmail_enabled = yes

  • When guest voicemail is disabled, the following API parameters are set:

    • vmail_provisioned = no

    • vmail_enabled = no

• These changes are applied at guest creation and when manually enabling/disabling voicemail.

Affected Features

• Guest Voicemail API: Applies correct vmail_provisioned and vmail_enabled values based on voicemail settings.

• Guest Creation Process: Ensures proper voicemail provisioning when a new guest is created.

• Voicemail Enable/Disable Action: Sends the correct API parameters when modifying voicemail settings.

Improvements

• Ensures compatibility with API changes introduced in v44.2.

• Reduces provisioning errors by applying correct parameters automatically.

• Improves system reliability for guest voicemail management.

Highlights

• Removed Unique Validation for Predefined Messages in Broadcasts:
  Users can now create predefined broadcast messages without requiring unique message content, allowing for greater flexibility in message reuse.

Feature Improvements

• Predefined Message Duplication Support:

  • The system no longer enforces unique message validation when creating predefined messages for Broadcast.

  • Users can now save multiple predefined messages with the same content if needed.

Open

Figure 1 - No unique validation for Message

Affected Features

• Predefined Messages for Broadcasts: Allows duplicate predefined messages to be created.

• Message Validation Rules: Adjusted to remove uniqueness checks.

Improvements

• Enhances flexibility by allowing repeated use of common broadcast messages.

• Streamlines workflow for users who frequently send similar messages.

• Reduces unnecessary validation errors when saving predefined messages.

Highlights

• Wake up Calls Logic:
  The Phonesuite displays wake-up calls in a chart, categorized by Daily, Weekly, and Monthly intervals.

Bug Fixes

• Wake up Call Charts Settings:

  • The chart is visible on the Dashboard page, with the default setting showing daily wake-up call data for the current week.

  • Clicking the "Weekly" button will display data from the first week to the last week of the month.

  • The "Monthly" setting will display the total accumulated data for each month of the year.

Open

Figure 1 - Daily Chart

Open

Figure 2 - Weekly

Open

Figure 3 - Monthly

Affected Features

• Phonesuite Wake up Call Chart: Data display for the Week

Improvements

• Representation of wake-up call data in the form of charts.

Highlights

• Emergency Address When Deleting a Room Logic:
  The Connectware system processes the deletion of an emergency address along with the deletion of a room.

Bug Fixes

• Deletion Process:

  • When deleting a room in the Connectware Room tab, the system will also delete the associated emergency address for that room.

  • Room with an associated emergency address (Figure 1).

  • Address with an associated room (Figure 2).

Open

Figure 1 - Room Information Address

Affected Features

• Connectware Rooms Page: Hotel Address Information

• Connectware Emergency Address: Emergency Address List and Validation Address

Improvements

• Resolved the issues related to data control.

Highlights

• Capturing Image Logic:
  Storage of images captured by iPhone users in the mobile application.

Bug Fixes

• Adding Images Process:

  • Clicking the 'Add Picture' button will open the phone's camera to capture an image.

  • The captured image will be displayed in the application's image gallery.

Affected Features

• Installation Helper Add Picture: Add image and Image Gallery display

Improvements

• Resolved the issue where the iPhone was able to capture/upload an image.

Highlights

• Add Notes Feature Logic:
  The Installation Helper app can now remove details from the notes.

Bug Fixes

• Notes Setting:

  • When the content of the notes is removed and the Save button is clicked, it will clear the contents of the notes in the app.

Affected Features

• Installation Helper Add Notes: Add Notes and Save Notes

Improvements

• Resolved the issue where the 'Add Notes' feature was able to save with an empty field.

Highlights

• Improved PMS Force Update Validation Logic:
  The error message triggered during the PMS Force Update process now appears in the correct field, resolving the issue where the validation appeared in an unrelated field.

Bug Fixes

Correct Field Validation for PMS Force Update Error:

• When a PMS Force Update error occurs, the corresponding error message now appears in the intended field, ensuring better clarity for the user.

Open

Figure 1 - Correct Validation

Affected Features

• PMS Force Update Process: Improved error message handling and field validation.

• PMS Field Error Messages: Corrects error message placement during PMS Force Updates.

Improvements

• Ensures error messages are displayed in the proper field, enhancing user experience and preventing confusion during the PMS Force Update process.

Highlights

• Updated Permissions Validation Logic:
  The system now no longer requires all permissions to be set, and it allows for duplicates, correcting the issue where a field was incorrectly marked as required.

Bug Fixes

• Optional Permissions Setting and Duplication Allowed:

  • The field that was previously marked as required no longer needs to be filled out if it is not applicable, allowing for more flexibility.

  • The system now allows duplicate permissions to be set without triggering validation errors.

Open

Figure 1 - No required permission and allow duplication of Permissions

Affected Features

• Permissions Management: Allows optional permissions without the requirement to set all fields.

• Field Validation: Corrects required field setting for permissions.

• Duplication Handling: Now permits duplicate entries where applicable.

Improvements

• Ensures error messages are displayed in the proper field, enhancing user experience and preventing confusion during the PMS Force Update process.

Highlights

• Fixed Agent Status Inconsistency During Breaks:
  The issue where an agent's status incorrectly displayed as "Online: Lunch" instead of "Offline: Lunch" has been resolved, ensuring consistent status during breaks.

Bug Fixes

• Correct Agent Status Display for Breaks:

  • When an agent is on break, their status now correctly shows as "Offline: Lunch" rather than incorrectly displaying as "Online: Lunch."

Open

Figure 1 - Display the correct tagging of lunch break

Affected Features

• Agent Status Display: Fixes inconsistency between the actual status and displayed status during breaks.

• Break Mode Handling: Ensures that when agents go on break, they are correctly marked as offline.

Improvements

• Enhances status accuracy for agents on break, reducing confusion and ensuring that status reflects actual availability.

Highlights

• Enhanced Voicemail Default Setting Logic:
  The default voicemail setting now dynamically adjusts based on the status of the "Enable Guest Voicemail" option, ensuring automatic and accurate default behavior.

Bug Fixes

• Automated Default Voicemail Setting:

  • When "Enable Guest Voicemail" is enabled:

    • Upon guest check-in, voicemail is automatically enabled in Connectware.

    • The guest’s voicemail status in Phonesuite is set to "Yes."

  • When "Enable Guest Voicemail" is disabled:

    • Upon guest check-in, voicemail is not provisioned in Connectware.

    • The guest’s voicemail status in Phonesuite is set to "No."

Open

Figure 1 - Connectware Voicemail Status for Enable Guest Voicemail

Open

Figure 2 - Phonesuite Voicemail Status for Enable Guest Voicemail

Open

Figure 3 - Connectware Voicemail Status for Disable Guest Voicemail

Open

Figure 4 - Phonesuite Voicemail Status for Disable Guest Voicemail

Affected Features

• Connectware Guest Voicemail: Automates voicemail provisioning based on the enable/disable setting.

• Phonesuite Guest Information: Ensures voicemail is correctly tagged as "Yes" or "No" upon guest check-in.

Improvements

• Reduces manual configuration errors by dynamically setting voicemail status upon check-in.

• Ensures consistency across Connectware and Phonesuite for accurate voicemail provisioning.

Highlights

• Resolved Issue with Survey Enable/Disable Option in US Cluster Production:
  The issue where the Enable/Disable option for surveys was not functioning correctly in the US Cluster Production environment has been fixed. Users can now successfully toggle the survey feature as intended.

Bug Fixes

• Restored Survey Toggle Functionality:

  • Users can now properly enable or disable the survey feature in the US Cluster Production environment.

  • The system accurately reflects the selected status and applies changes in real time.

Affected Features

• Survey Configuration: Ensures the enable/disable toggle works correctly.

• US Cluster Production Environment: Fixes the issue specific to survey settings not applying changes.

Improvements

• Restores expected behavior for survey enable/disable functionality.

• Ensures consistent performance across different production environments.

Highlights

• Improved Guest Broadcast Retry Options and Room Selection:
  This release introduces the ability to set zero retries for guest broadcasts, enhances room selection, and improves predefined message handling for broadcasts.

Bug Fixes

• Retries Options:

  • Added "0 retries" option to the retry dropdown, allowing users to opt for no retries when broadcasting messages.

  • The telephone will now ring the appropriate number of times based on the selected retry count.

Open

Figure 1 - Retries Option 0

• Room Selection Improvements:

  • Room Number Input:

    • The field to select rooms has been changed from a dropdown to a text input.

    • Users can input individual room numbers separated by commas (e.g., 101, 102).

    • Users can input room number ranges (e.g., 101-104,107-109).

    • Both individual room numbers and ranges can be entered together (e.g., 101, 103-105).

Open

Figure 2 - Add Room Input

• Instructions & Tooltips:

  • Added a placeholder and tooltip to guide users on how to input room numbers correctly.

• Predefined Messages for Broadcasts:

  • Users can now select predefined messages for guest broadcasts.

  • Predefined messages will play as audio via text-to-speech.

  • Predefined messages will submit and prompt over the telephone.

  • Users can add and save predefined messages for future use.

Open

Figure 3 - Predefined Message

Affected Features

• Guest Broadcast Retry Options: Includes the new "0 retries" option and changes to the retry behavior.

• Room Selection: Enables users to input room numbers manually, including ranges and commas.

• Predefined Messages: Improved functionality for selecting, saving, and using predefined messages during broadcasts.

Improvements

• Enhanced flexibility in guest broadcast retries and room selection.

• Streamlined message input for room numbers, including easier formatting with commas and ranges.

• Better user experience with added tooltips and placeholders for room number input.

• Simplified predefined message usage through easy-to-select and save options.