Highlights

STUN Protocol Disabled in Webphone
This update removes the use of STUN (Session Traversal Utilities for NAT) in the webphone while ensuring that call audio continues to function as expected.

Feature & Improvements

STUN Disablement in Webphone:

• STUN protocol has been disabled to improve security and connectivity stability.

• Call audio remains fully functional despite STUN being turned off.

• Fallback mechanisms ensure reliable media transmission without relying on STUN.

Affected Features

• Webphone Connectivity: Adjusted signaling to maintain call quality.

• Media Handling: Ensures stable audio delivery without STUN.

Improvements

• Enhances security by eliminating unnecessary network traversal protocols.

• Reduces dependency on external services for improved reliability.

• Maintains high-quality audio without STUN interference.

Highlights

Enhanced Webphone Features for Improved Usability
This release introduces real-time transcribing, hotkey support, contact presence visibility during transfers, and updated naming conventions for better clarity.

New Features & Improvements

Real-Time Transcribing:

• Calls will now be transcribed live to assist agents in real-time.

• Transcriptions will be visible within the webphone interface during the call.

Open

Hotkeys for Answering Calls:

• Users can now answer calls using hotkeys (e.g., Enter key).

• Enhances efficiency and response time for agents.

Presence Visibility During Call Transfers:

• When transferring calls to contacts, the presence status of each contact will be displayed.

• Helps agents make informed decisions about who is available before transferring a call.

Open

Updated Naming Conventions for Better Clarity:

• "Webphone" is now called "Hospitality Console Softphone."

• "Deskphone" is now called "Phone Companion Mode."

• These changes ensure that users can easily differentiate between call handling modes.

Open

Affected Features

• Webphone Interface – Real-time transcription, hotkeys, and UI updates.

• Call Transfer Workflow – Improved visibility of contact presence.

• Settings & Naming – Clearer terminology for a better user experience.

Improvements

• Faster call handling with hotkeys.

• Better visibility into contact availability before transferring calls.

• More intuitive setup with updated names for webphone modes.